General terms of purchase

Browsing and purchasing our site doesn’t need registry, but you have to accept the following terms and conditions. All users automatically accepts these regulations by his/her order.

After receiving your order, we send you a confirmation mail. Please check it (address, items, quantities, prices) and contact us as soon as possible if anything has to be modified.
This confirmation email is generated automatically. Although we doing our best to work without failures, it is possible, that some of the goods are damaged or missing from the stock. In these cases we are informing you immediately when that specific product is going to be available.

Restrictions on liability
Shopping on our website, www.treefrogracks.eu presumes the knowledge of the possibilities and limits of the internet, including technical performances and arising errors.

www.treefrogracks.eu web-shop is not responsible for the below mentioned regardless their causes:
Any data sent or received via internet
Any process error in the internet that blocks the webs-hop’s trouble free function
Any errors in the receivers or in the communication channel
Loss of any letter, e-mail or other data
Not ordinary function of any software
Causes of any malfunction of system-errors, abnormal activity or technical problems

Any modifications come into force when appearing on the website. Users not approving these terms are not authorized to purchase at www.treefrogracks.eu. In case of breaking these rules of www.treefrogracks.eu has the right to cancel purchase of the customer.

Order Processing
www.treefrogracks.eu team and the couriers work Monday to Friday, so if your order has been placed during the weekend, we will start to process it on Monday. After your order has been placed, we guarantee to process and ship your order the next 2 days.

Shipping and Delivery
All orders have been shipped from Central-Europe, Budapest, Hungary, and delivered by couriers. Our partners are UPS and Hungarian Post Office Service. Based on our experience, the shipping time is about 3-7 days, depending on the destinations.
If any customer needs overnight/next day, or 2nd day delivery, please email to info@treefrogracks.eu for shipping quote. We do our best to get back to you, to get your order shipped at the same day.

Shipping Cost
All the shipping prices generated by our system, calculated based on the measurements of the package, the weight and the destination. All the rack products will be shipped by UPS. You do not need to contact us for proper shipping prices, what our system generated while your are setting up your order, that is the exact shipping cost. I

Payment
All the total prices with or without VAT/sales tax adjusted automatically for customers, from the EU or outside the European Community.
You can choose from the following payment options:
Bank Transfer: If you choose this payment option, our system will send you our company bank information, so you simply have to wire the payment directly to our account
PayPal

Cancellation Policy
The customer has the right to cancel his/her order. To avoid shipped charge, please immediately give us a call, or email us! If the customer’s order has been already shipped, our company will change the shipping cost.

Returning Policy
You also have the right to return the products you ordered within 14 days without giving reason.
Before attempting to return an order you will need to contact our customer service team info@treefrogracks.eu to request a returns authorisation number! We will need to know your order number, or your invoice number.
You will have to bear the direct cost of returning the goods.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
After the product arrive back to our facility, it will been checked out, and we start to processing the refund, in the next 48 hours.
We will fully refund your payment without shipping cost.
The returning period will expire after 14 days from the day on which you acquire.

Warranty terms
www.treefrogracks.eu webshop and all its partners takes all warranty responsibility that are operated in Hungary. The details of the responsibility of the seller is detailed in the Hungarian Civil Code.
All goods purchased from www.treefrogracks.eu are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects. If you feel that your purchase has developed a fault, then please email us before returning any goods – we may be able to solve your problem without you incurring any postage costs.
To get the fastest response please include photographs of your product so we can immediately start to assess the issue. We will then contact you to tell you the next step to getting your issue resolved. Please email: info@treefrogracks.eu.
When we need to receive your product we will contact you with information on how to do this. We will do our best to resolve any problems you have as it’s in our interest to have a happy customer!
www.treefrogracks.eu team does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by TreeFrog Europe team.

Data protection & Privacy
The personal data of our customers are handled with care considering the Hungarian DataProtection Law’s principles. We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities. We are committed to protecting our customer’s privacy. We are entirely open about our information gathering practices. Please take the time to review this notice which states our privacy policy.

Privacy Policy
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

Company information
Company name: Powerbike Kft.
Address: Bela Kiraly ut 7/A, 1125. Budapest, Hungary
Phone: +36-30-2520320
email: info@treefrogracks.eu